Frequently Asked Questions
Everything you need to know about studying at Autentica Plena Floristry Institute.
How do I enroll in a course?
+Visit the Catalog page, select any course, and click the Enroll button. Complete the secure checkout and you will receive immediate access to your dashboard.
Are certificates provided upon completion?
+Yes. Every course graduates with a verified digital certificate from Autentica Plena Floristry Institute. Certificates are downloadable from your profile after submitting all course projects.
What is the refund policy?
+You can request a full refund within 14 days of enrollment if you have not completed more than 20% of the course. Submit your request through your account or contact support.
How long do I have access to course materials?
+Lifetime access is granted to all purchased courses. You can revisit video lessons, assignments, and community discussions at any time after completion.
Do I need any prior experience in floristry?
+No experience is required for beginner courses. Intermediate and advanced programs assume foundational knowledge which is clearly outlined in the course descriptions.
Can I switch between courses after enrollment?
+You can transfer to an equivalent course within the same program level within the first 30 days of purchase by contacting our student services team at [email protected].
Is there live support or office hours?
+Weekly live Q&A sessions are hosted every Thursday. Instructors and teaching assistants are available through the private student forum for daily questions.